Refund Policy

Effective Date: 5.17.25

1. Overview

PrimeTech aims to ensure customer satisfaction. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for purchases made on our website.

2. Eligibility for Returns

To qualify for a return:

• The item must be unused and in original condition

• The request must be made within 30 days of delivery

• The item must include original packaging and accessories

Certain items may be non‑returnable due to hygiene, safety, or supplier restrictions.

3. Non‑Returnable Items

• Gift cards

• Clearance or final‑sale items

• Items damaged by misuse or improper handling

• Items without proof of purchase

4. Return Process

To initiate a return, contact us at theprimetech45@gmail.com with:

• Order number

• Reason for return

• Photos (if applicable)

We will provide instructions and the return address (varies by supplier).

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Provide photos of the issue

• We will arrange a replacement or refund at no additional cost

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to the original payment method:

• PayPal refunds: typically 1–3 business days

• Credit card refunds: typically 5–10 business days

Shipping fees are non‑refundable unless the return is due to our error.

7. Exchanges

Exchanges are available for defective or damaged items only. For other cases, please request a return and place a new order.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase. After processing begins, cancellations may not be possible.

9. Contact

Email: theprimetech45@gmail.com

Phone: 203‑885‑9762